What is Clearpay?
Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 instalments made every 2 weeks without any interest.
How do I use Clearpay?
Just shop on Horse Cleaning and proceed to the checkout as normal. At the checkout stage, choose the Clearpay payment method.
You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).
If you’ve used Clearpay before, just log in to your Clearpay account.
Then complete your order – easy!
Please note, all items in your shopping cart must be eligible for Clearpay, and the shopping value must be £10 or over.
Where can I use Clearpay?
Clearpay can only be used on purchases made on the horsecleaning.co.uk website.
What products are not eligible for Clearpay?
Clearpay is not available on purchases of gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.
Can I use Clearpay if I’m an international customer?
Clearpay is only available to customers with a UK billing address.
Customers with international billing addresses will not be able to create an Clearpay account.
How does the Clearpay payment schedule work?
Clearpay customers have to make their first payment at the time of purchase.
The remaining three payments are deducted every 2 weeks in automatic instalments from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay an Clearpay installment?
A £6 late payment free will be charged if funds are not available at the time the automatic payment is due.
An additional £6 fee will be charged if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Please see Clearpay Payment Purchase Agreement here: https://www.clearpay.co.uk/en-GB/terms-of-service
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from horseccleaning.co.uk
Visit our Delivery page for more information.
Is there a limit to how much I can spend on a single Clearpay transaction?
Minimum purchase amount is £10 and the maximum purchase amount is £800
How do I return or exchange an item purchased with Clearpay?
Clearpay returns follow our standard return process.
Use our online returns portal to request a RMA returns label.
Please note, refunds for Clearpay will be refunded from horsecleaning.co.uk to Clearpay.
We cannot provide an exchange or cash refund.
As soon as the refund is processed it will drop into your Clearpay online account.
Have more questions about Clearpay returns?
Go to Clearpay.co.uk
Where can I find out more about Clearpay?
Visit the Clearpay website at www.clearpay.co.uk for a comprehensive list of FAQs and to check out Clearpay’s Policy
